02667964: Unable to access contact and candidate

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mkrish
User
Posts: 3
Joined: Wed Jan 31, 2018 7:35 am

02667964: Unable to access contact and candidate

Postby mkrish » Wed Jan 31, 2018 8:49 am

After creating contact or candidate I couldn't access it. It shows like the below error.

An Error Occurred
We're sorry, but there was a problem with your request. Please try again. If the problem continues, you can check http://status.bullhorn.com for up to the minute system status, including notices from our support and operations team.

If you require assistance with this issue, please contact Bullhorn Support using The Bullhorn Resource Center available under the Support menu.

DanJSupport
User
Posts: 8
Joined: Mon Aug 15, 2016 9:57 am

Re: 02667964: Unable to access contact and candidate

Postby DanJSupport » Wed Jan 31, 2018 2:48 pm

Hi Mkrish,

There are a few different things that can potentially cause this, but it is most likely missing or incorrect data in one or more fields. If you can share your PUT call and the JSON body, I can help you find the cause of the error.

Thanks,
Dan
Dan Johnson
Tier 2 / Enterprise Support
Bullhorn Support US: 617-478-9126
Bullhorn Support UK: 44 800 032 2848
Bullhorn Support Australia: 61 28 073 5089
Bullhorn Support International: 617-478-9131

mkrish
User
Posts: 3
Joined: Wed Jan 31, 2018 7:35 am

Re: 02667964: Unable to access contact and candidate

Postby mkrish » Thu Feb 01, 2018 1:14 am

Hi Dan,

Thanks for your reply. Here is PUT and JSON response.

Code: Select all

https://<<domainname>>/BullhornSTAFFING/UserProfile.cfm?BH___ENCR=TRUE&VIEW=Activity&SKIPMAINFRAME=FALSE&TRACK&USERID=xxx&NOLOGO=TRUE&PROFILETYPE=Candidate

//Response

<html>
<head>
   
        <link rel=STYLESHEET href="/BullhornStaffing/Styles/LESS/bullhorn_platinum.css?nocachetoken=" type="text/css">
        <link href="/BullhornSTAFFING/Script/lib/bullhorn-icons/fonts/Bullhorn-Glyphicons.css?nocachetoken=" rel="stylesheet" type="text/css">
   
    <title>Error Occured</title>
    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">
<TITLE> xxx|  xxxxxx( )</TITLE></head>

<body onkeypress="catchEnter();">
    <table width="100%" border="0" cellspacing="0" cellpadding="0">
        <tr class="ThemeHeading">
            <td class="ThemeHeading">An Error Occurred</td>
        </tr>
    </table>
    <table cellpadding="0" cellspacing="0" border="0" width="100%">
        <form ACTION="/SendErrorToSupport.cfm" method="post">
            <input type="hidden" name="pageName" value="BHStaffing-HelpError">
           
               
                    <input type="hidden" name="hostname" value="SL191APP2">
               
           
            <tr>
                <td valign="top">
                   
                        <p>We're sorry, but there was a problem with your request. Please try again. If the problem continues, you can check <a target="_blank" href="http://status.bullhorn.com">http://status.bullhorn.com</a> for up to the minute system status, including notices from our support and operations team.</p>
                        <p>If you require assistance with this issue, please contact Bullhorn Support using The Bullhorn Resource Center available under the Support menu.</p>
                   
                </td>
            </tr>
            <tr class="ButtonBar">
                <td align="right">
                    <input type="Button" value="Try Again" class="Button" onClick="window.location.reload();">
                   
                        <input type="Button" value="Error Details" class="Button" onClick="errorDiagnostics.style.display='block';">
                   
                </td>
            </tr>
            <tr>
                <td>
                   
                        <textarea id="errorDiagnostics" cols="90" rows="40" name="errorDiagnostics" readonly wrap="soft" style="font-size:10px; border:0; display:none;">
                           
                                Server: SL191APP2<br>
                           
                           
                                Datasource: BULLHORN_LG9115<br>
                           
                           
                                Database: BULLHORN9440<br>
                           
                            URL: /BullhornSTAFFING/UserProfile.cfm?BH___ENCR=TRUE&VIEW=Activity&SKIPMAINFRAME=FALSE&TRACK&USERID=5073&NOLOGO=TRUE&PROFILETYPE=Candidate<br>
                            Refererring URL: <br>
                            <br>
                            Diagnostics:<br>
                            cannot convert the value "" to a boolean  <br>The error occurred on line 694.<br>
                            <br>
                           
                                    <br>
                                    Rootcause:<br>
                                    cannot convert the value "" to a boolean<br>
                                    <br>
                               
                               
                                   
                                        Detail: <br>
                                        <br>
                                   
                                   
                                        Raw Trace:<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile_platinum.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile_platinum.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile_platinum.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile.cfm
<br>
                                       
                                        <br>
                                   
                                   
                        </textarea>
                   
                </td>
            </tr>
        </form>
    </table>
</body>
</html>

mkrish
User
Posts: 3
Joined: Wed Jan 31, 2018 7:35 am

Re: 02667964: Unable to access contact and candidate

Postby mkrish » Thu Feb 01, 2018 9:43 am

mkrish wrote:Hi Dan,

Thanks for your reply. Here is PUT and JSON response.

This problem not only in my connector side. I'm also checked in Bullhorn CRM. There is also shows same error while I access the created candidate or Contact. please check it.

Code: Select all

https://<<domainname>>/BullhornSTAFFING/UserProfile.cfm?BH___ENCR=TRUE&VIEW=Activity&SKIPMAINFRAME=FALSE&TRACK&USERID=xxx&NOLOGO=TRUE&PROFILETYPE=Candidate

//Response

<html>
<head>
   
        <link rel=STYLESHEET href="/BullhornStaffing/Styles/LESS/bullhorn_platinum.css?nocachetoken=" type="text/css">
        <link href="/BullhornSTAFFING/Script/lib/bullhorn-icons/fonts/Bullhorn-Glyphicons.css?nocachetoken=" rel="stylesheet" type="text/css">
   
    <title>Error Occured</title>
    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">
<TITLE> xxx|  xxxxxx( )</TITLE></head>

<body onkeypress="catchEnter();">
    <table width="100%" border="0" cellspacing="0" cellpadding="0">
        <tr class="ThemeHeading">
            <td class="ThemeHeading">An Error Occurred</td>
        </tr>
    </table>
    <table cellpadding="0" cellspacing="0" border="0" width="100%">
        <form ACTION="/SendErrorToSupport.cfm" method="post">
            <input type="hidden" name="pageName" value="BHStaffing-HelpError">
           
               
                    <input type="hidden" name="hostname" value="SL191APP2">
               
           
            <tr>
                <td valign="top">
                   
                        <p>We're sorry, but there was a problem with your request. Please try again. If the problem continues, you can check <a target="_blank" href="http://status.bullhorn.com">http://status.bullhorn.com</a> for up to the minute system status, including notices from our support and operations team.</p>
                        <p>If you require assistance with this issue, please contact Bullhorn Support using The Bullhorn Resource Center available under the Support menu.</p>
                   
                </td>
            </tr>
            <tr class="ButtonBar">
                <td align="right">
                    <input type="Button" value="Try Again" class="Button" onClick="window.location.reload();">
                   
                        <input type="Button" value="Error Details" class="Button" onClick="errorDiagnostics.style.display='block';">
                   
                </td>
            </tr>
            <tr>
                <td>
                   
                        <textarea id="errorDiagnostics" cols="90" rows="40" name="errorDiagnostics" readonly wrap="soft" style="font-size:10px; border:0; display:none;">
                           
                                Server: SL191APP2<br>
                           
                           
                                Datasource: BULLHORN_LG9115<br>
                           
                           
                                Database: BULLHORN9440<br>
                           
                            URL: /BullhornSTAFFING/UserProfile.cfm?BH___ENCR=TRUE&VIEW=Activity&SKIPMAINFRAME=FALSE&TRACK&USERID=5073&NOLOGO=TRUE&PROFILETYPE=Candidate<br>
                            Refererring URL: <br>
                            <br>
                            Diagnostics:<br>
                            cannot convert the value "" to a boolean  <br>The error occurred on line 694.<br>
                            <br>
                           
                                    <br>
                                    Rootcause:<br>
                                    cannot convert the value "" to a boolean<br>
                                    <br>
                               
                               
                                   
                                        Detail: <br>
                                        <br>
                                   
                                   
                                        Raw Trace:<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\WEB-INF\cfusion\CustomTags\BullhornPro\User\BHGetUserProfileInfo.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile_platinum.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile_platinum.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile_platinum.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile.cfm
<br>
                                       
                                            C:\jrun4\servers\Bullhorn_2\cfusion-ear\cfusion-war\BullhornSTAFFING\UserProfile.cfm
<br>
                                       
                                        <br>
                                   
                                   
                        </textarea>
                   
                </td>
            </tr>
        </form>
    </table>
</body>
</html>

DanJSupport
User
Posts: 8
Joined: Mon Aug 15, 2016 9:57 am

Re: 02667964: Unable to access contact and candidate

Postby DanJSupport » Thu Feb 01, 2018 6:40 pm

Hi MKrish,

I think you put the Bullhorn error response into your first reply when you meant to put the PUT call and body.

I'm looking for something like this but with all the fields you are entering values for:

Code: Select all

https://rest34.bullhornstaffing.com/rest-services/{corpToken}/entity/Candidate?BhRestToken={token}

{
   "firstName" : "John",
   "lastName" : "Smith",
   "name" : "John Smith
   
}
Dan Johnson
Tier 2 / Enterprise Support
Bullhorn Support US: 617-478-9126
Bullhorn Support UK: 44 800 032 2848
Bullhorn Support Australia: 61 28 073 5089
Bullhorn Support International: 617-478-9131


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