Bullhorn Backup Failed to Receive Directory Listing

[mwilharm]

I am unable to download our standard backup. I am receiving the following error message:
Response: 425 Can't open data connection for transfer of "/"
Error: Failed to retrieve directory listing

It appears that my login credentials are working. I have disabled my firewall and it still doesn't work. I've done backups before and this is the first time I've had this issue.

[apsmith]

Please connect with our Support team and they can assist helping configure your FTP client.

[mwilharm]

I did contact Support and they were not able to help. They sent me to this forum.

[apsmith]

I apologize for the misdirection, I will have support reach out as soon as possible.

[mwilharm]

I just got off the phone with Support and they did a remote session with me. They recommended that I post the full FTP text to this forum since they were not able to help with my problem. My firewall is off. Here is the text:

Status: Resolving address of ftp.bullhorn.com
Status: Connecting to 72.85.155.71:990...
Status: Connection established, initializing TLS...
Status: Verifying certificate...
Status: TLS/SSL connection established, waiting for welcome message...
Response: 220 Welcome to ftp.bullhorn.com. For all questions, please contact support
Command: USER Sep_SaltHillGroup_1273_BULLHORN938
Response: 331 Password required for sep_salthillgroup_1273_bullhorn938
Command: PASS **********************
Response: 230 Logged on
Command: SYST
Response: 215 UNIX emulated by FileZilla
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: REST STREAM
Response: SIZE
Response: MLST type*;size*;modify*;
Response: MLSD
Response: AUTH SSL
Response: AUTH TLS
Response: PROT
Response: PBSZ
Response: UTF8
Response: CLNT
Response: MFMT
Response: 211 End
Command: PBSZ 0
Response: 200 PBSZ=0
Command: PROT P
Response: 200 Protection level set to P
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (72,85,155,71,207,97)
Command: MLSD
Response: 425 Can't open data connection for transfer of "/"
Error: Failed to retrieve directory listing

[mwilharm]

Checking in to see if you have a response to my previous post. Bullhorn Support is not able to help me.