Help updating a custom redirect_uri

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bblakey
User
Posts: 5
Joined: Mon Jan 27, 2020 8:27 pm

Help updating a custom redirect_uri

Post by bblakey »

Hi,

I'm looking for help with updating the redirect_uri. How do I go about requesting a change to the redirect_uri for a given Client ID?

Thanks!
juanvargas
User
Posts: 9
Joined: Fri Oct 16, 2020 9:15 am

Re: Help updating a custom redirect_uri

Post by juanvargas »

Hello,

I would advise to submit a ticket to Bullhorn Support providing the request to update the redirect URL and provide the client ID / new URL so that we can get this updated for you. Thank you.
bblakey
User
Posts: 5
Joined: Mon Jan 27, 2020 8:27 pm

Re: Help updating a custom redirect_uri

Post by bblakey »

Thanks for the recommendation @juanvargas! I'm not entirely sure how submit a ticket to Bullhorn Support. I've found this page: https://www.bullhorn.com/technical-support/, which says:
To open a support ticket, navigate to the Bullhorn Community from the Help button in your Bullhorn instance.
However, when I click on the Help button in my Bullhorn instance, I'm taken to this page: https://help.bullhorn.com/s/ssoerror, which says:
Oops!
We couldn't log you into the Bullhorn Community.

You'll need to log in if you wish to submit a ticket to Support.

Please contact Support to enable your access to the Bullhorn Community.
If I attempt to login on https://help.bullhorn.com/login with the credentials for my Bullhorn instance, it doesn't log me in and shows this error message:
Please check your username and password. If you still can't log in, contact your Salesforce administrator.
Do you have any additional recommendations for me?
nicholasloynd
User
Posts: 5
Joined: Mon Apr 26, 2021 2:37 pm

Re: Help updating a custom redirect_uri

Post by nicholasloynd »

That is another issue that will require a support ticket. If you are a support contact with Bullhorn you can call in and an analyst will be able to assist, otherwise you will need a Support Contact to call in and open a ticket on your behalf. One will need to be opened for the Community access issue and one for the Redirect URI update. The phone number for support is: 617-478-9126
Nicholas Loynd
API Expert | Enterprise Support Analyst
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