To update the call log activity, you can consider creating a recruiter call script for candidates. This script can be used when recruiters contact candidates via phone. It can include information such as the start time, end time, and duration of the call. By providing this script to recruiters, you can ensure that all relevant information is captured during the conversation. Recruiters can then focus on engaging with candidates while you update the call log activity based on the provided details.bansaldk0917 wrote: ↑Mon Sep 18, 2023 4:31 pm I have a use case where iangry gran need to update the call log activity, like if recruiter is making the phone call to candidate, so instead of recruiter to enter the call related information, all relevant information like start time, end time and duration, I can update and user can simple enter the conversation detail.
If your recruiters are making calls through a specific software or platform, integrate with its API to capture call details. For example, if they're using a VoIP solution, it might provide APIs to fetch call details.
If the calls are made through regular phones, consider solutions that integrate mobile phones with your application.
Once integrated, set up a system to fetch call details like start time, end time, and duration after every call.
Use these details to automatically generate a new log entry in your system.
Provide an interface where, post-call, the recruiter is presented with the automated log entry. They can then just add the conversation details and any other information.
Consider adding voice recognition features in the future that could potentially transcribe or summarize the conversation for the recruiter. They can review and approve/edit before it's saved.
Database and Backend:
Design a robust backend database to store all the call logs, with fields for start time, end time, duration, conversation details, recruiter's name, candidate's name, etc.
Use appropriate authentication and authorization mechanisms to ensure only authorized users can access and modify data.
Consider implementing notifications for recruiters. After a call ends, they can receive a notification to fill in the conversation details.
Make sure the user experience is smooth. Minimize the number of steps a recruiter has to take to log a call. This will increase the chances that they will adopt and appreciate the new system.
Error Handling and Validation:
Ensure there's a mechanism in place to handle any errors, such as failed API calls or database write failures.
Implement validation to ensure that the data being entered (either automatically or manually) adheres to expected formats and standards.
Review and Feedback:
After implementing the system, gather feedback from the recruiters to identify any pain points or areas of improvement.
Remember, while automating is great, the system should always allow manual entries or corrections. Sometimes, systems might not capture everything, or there could be exceptions to consider.
Lastly, whenever dealing with call details or transcriptions, always be aware of privacy regulations and laws such as GDPR or CCPA. Ensure you're obtaining the necessary permissions and storing data securely.